Our Store Policies
Because We Care
Standard Repair Warranty
For 1 year after the date of a repair, we will resolve any problems that were caused during the repair or replace any defective parts installed in the originally repaired device at no cost to the customer. If for some reason, the device proves irreparable or cannot be repaired by our parts, we will uninstall our part(s) and provide a full refund. Any physical damage, liquid damage, abuse, misuse, modification, or service by any company other than Phone Trader will void all warranties provided.
Accidental Damage Warranty
Accidental damage caused by a Phone Trader technician while rendering service will be covered by this policy as long as the affected parts or functionality were fully testable prior to performing the service. Any damage caused which is repairable will be repaired as quickly as possible at no additional cost to the customer. If the damage is caused during a repair which proves irreparable, we will replace the customer’s device with an identical or comparable device within a reasonable amount of time. Customers will not be charged additional fees for a device replacement but will be required to pay in full for the originally agreed upon service. If we are unable to acquire a replacement device within a reasonable amount of time, we will pay the customer the used market value of the original device minus the original repair price.
Device Warranty
We warranty all devices sold against defects for 24 months. Defective devices may be repaired, replaced, or refunded at our discretion. Refunds on defective devices will only be permitted if the device is determined to be unrepairable. Any physical damage, liquid damage, abuse, misuse, modification, or service by any company other than Phone Trader will void all warranties provided.
Accessory Warranty
Cases and other protection or cosmetic accessories carry no warranty. Charge cables, power banks, and other electronic accessories will be exchanged with an identical replacement product if found to be defective within 14 days of purchase.
Returns
Repair Return Policy
Any defective parts used in a repair are covered under applicable repair warranties. No refunds will be made for repairs except when covered under applicable warranties.
Repair Deposit Return Policy
Repair deposits may be refunded prior to the installation of any ordered parts in store credit only. Any deposits paid for a repair that was not able to be completed successfully will be refunded in the original payment form.
Unlock Return Policy
Unlock services may be refunded only if an unlock attempt was unsuccessful. An unlock in progress cannot be canceled and may not be refunded except when the service length exceeds 14 days longer than originally estimated.
Device Return Policy
All devices sold come with a 14-day satisfaction guarantee. If within this time period, a customer is not satisfied with a device they purchased for any reason outside of the applicable warranty, they may return the device for a refund in the form of store credit. Devices found to be defective within 24 months after the initial sale will be repaired under the applicable device warranty. If we are unable to repair the device within a reasonable amount of time, we will provide a full refund in the original form of payment. Any devices returned must be in the same condition as when they were originally sold and be free of any physical or liquid damage.
Accessory Return Policy
All accessory sales are final with the exception of in-warranty exchanges.
Item Abandonment
Device Abandonment
Customer devices left at our store longer than 90 days will be considered abandoned. We will make at least three attempts to contact a customer regarding an abandoned device within this time period. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will claim possession of the device, perform a secure data reset if possible, and use it at our discretion. Any payments made for repair services on an abandoned device will be refunded in the form of store credit as long as we are able to retrieve any installed parts.
Part Abandonment
Parts ordered and on hold for a customer will be held for a maximum of 30 days. We will make at least three attempts to contact a customer to notify them of part arrival within this time. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will return the part to inventory and refund any paid deposits in the form of store credit.
Price Matching
Phone Trader will match any advertised, non-special pricing from our local competitors for screen repairs on the following Apple devices: Apple iPhone SE (2020), Apple iPhone 12, Apple iPhone 11, Apple iPhone XS Max, Apple iPhone XS, Apple iPhone XR, Apple iPhone X, Apple iPhone 8 Plus, Apple iPhone 8, Apple iPhone 7 Plus, Apple iPhone 7, Apple iPhone 6s Plus, Apple iPhone 6s, Apple iPhone 6 Plus, Apple iPhone 6, Apple iPhone SE (2016), Apple iPhone 5s, Apple iPhone 5c, and Apple iPhone 5.
May not be used along with any other offers or sales. Price matching only applies to repairs utilizing Phone Trader's High-Quality parts and is not available for repairs that include the use of our Premium parts. Phone Trader reserves the right to verify any prices prior to matching and may refuse to match a price in the event that verification is not possible at the time of service. Phone Trader will not match a price in any of the following cases: if the price to be matched is for a competitor with no physical brick-and-mortar locations within 15 miles of the current Phone Trader location where the service is to be performed; if the price to be matched is outside of the competitor’s standard range of pricing for the repair in question such as in the case of a special event, discount, membership program, warranty service, or sale; or if the price to be matched is not verifiable by a Phone Trader employee through regular means such as a phone call or online verification. Phone Trader reserves the right to refuse to price match any services for any lawful reason even if not explicitly stated above.
Questions?
Call:
Email:
phonetradersunderland@outlook.co.uk